Privacy Policy

At OakVerdant Woodworks ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website oakverdant.com (the "Site") or make purchases from us. Please read this privacy policy carefully.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Register on our Site
• Place an order
• Subscribe to our newsletter
• Contact us through forms or email
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment information (processed securely through our payment processor)
• Design preferences and project details for custom orders

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and browsing actions, including:

• IP address
• Browser type and version
• Pages you visit on our Site
• Time and date of your visit
• Time spent on those pages
• Other diagnostic data

We collect this data using cookies and similar tracking technologies. See our Cookie Policy for more details.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Communicate with you about your orders, accounts, and requests
• Provide customer support
• Improve our products, services, and Site functionality
• Send marketing communications (with your consent)
• Prevent fraudulent transactions and monitor against theft
• Comply with legal obligations

Legal Basis for Processing (GDPR)

For customers in the European Union, our legal basis for collecting and using personal information depends on the context in which we collect it. We typically rely on:

• Contractual necessity: When we need the information to fulfill our contractual obligations (e.g., processing your order)
• Legitimate interests: When processing is in our legitimate business interests (e.g., improving our services)
• Consent: When we have obtained your consent (e.g., for marketing emails)
• Legal compliance: When we need to comply with legal obligations

3. Sharing Your Information

We may share your personal information in the following situations:

• Service Providers: With third-party vendors who perform services for us (payment processing, shipping, marketing, etc.)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect our rights, privacy, safety, or property

We never sell your personal information to third parties for their marketing purposes.

International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing (we do not store full credit card numbers)
• Regular security assessments
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Provide you with services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Transaction data is typically retained for 7 years for tax and accounting purposes. Inactive accounts may be deleted after 3 years of inactivity.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another organization
• Objection: Object to our processing of your personal data
• Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise these rights, please contact us using the information below. We may need to verify your identity before responding to such requests.

7. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our Site is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our Site after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

OakVerdant Woodworks
42 Woodcraft Lane, Artisan District
Pune, Maharashtra 411001, India
Email: privacy@oakverdant.com
Phone: +91 98765 43210

11. Additional Disclosures

California Privacy Rights (CCPA)

California residents have the right to:

• Request disclosure of data collection and sharing practices
• Request deletion of personal information
• Opt-out of the sale of personal information (though we do not sell personal information)
• Not receive discriminatory treatment for exercising privacy rights

To make a request under CCPA, please contact us using the information above.

GDPR Compliance

For EU residents, we comply with the General Data Protection Regulation (GDPR). Our Data Protection Officer can be contacted at dpo@oakverdant.com.

India's Digital Personal Data Protection Act

We comply with applicable Indian data protection laws. Indian residents may file grievances with our appointed Grievance Officer at grievance@oakverdant.com.