Terms of Service

Last Updated: June 15, 2023

1. Introduction

Welcome to OakVerdant Woodworks ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website (the "Service") located at www.oakverdant.com.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

These Terms constitute a legally binding agreement between you and OakVerdant Woodworks regarding your use of the Service.

2. Use of Our Service

Eligibility

You must be at least 18 years of age to use our Service. By using the Service, you represent and warrant that you meet this age requirement.

Account Registration

Certain features may require account registration. You agree to provide accurate and complete information and to keep this information current.

Prohibited Conduct

You agree not to:

  • Use the Service for any illegal purpose or in violation of any laws
  • Violate or encourage others to violate the rights of third parties
  • Post, upload, or distribute any content that is unlawful or objectionable
  • Attempt to interfere with the proper working of the Service
  • Use any data mining or similar data gathering methods

3. Product Information & Orders

Product Descriptions

We strive to accurately describe our handcrafted furniture products. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free.

Custom Orders

Custom furniture requires special consideration:

  • Custom designs require a 50% non-refundable deposit
  • Production begins only after final design approval
  • Changes after production begins may incur additional fees

Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including limitations on product availability.

4. Pricing & Payments

Pricing

All prices are in Indian Rupees (₹) and are subject to change without notice. We are not responsible for typographical errors regarding price.

Taxes

You are responsible for all sales taxes, value-added taxes (VAT), or other taxes associated with your order.

Payment Methods

We accept various payment methods including credit/debit cards, UPI, and bank transfers. All payments are processed through secure gateways.

5. Shipping & Delivery

Shipping Policy

We offer white-glove delivery services for most products. Delivery times are estimates and not guaranteed. Some rural areas may require additional delivery time.

Delivery Inspection

Please inspect your furniture upon delivery. Any damage must be reported within 48 hours of delivery to qualify for replacement or repair.

International Shipping

Currently, we only ship within India. For international inquiries, please contact our customer service.

6. Returns & Warranty

Return Policy

Due to the custom nature of our products:

  • Standard items may be returned within 7 days of delivery
  • Custom orders are non-returnable
  • Return shipping costs are the customer's responsibility
  • Items must be in original condition

Craftsmanship Warranty

We offer a 10-year warranty against defects in materials and workmanship. This warranty covers structural issues but does not cover normal wear and tear or damage caused by misuse.

Repair Services

We offer repair services for our products. Contact us for assessment and pricing.

7. Intellectual Property

All content on the Service, including designs, text, graphics, and logos, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.

You may not use our trademarks or product designs without our express written permission.

8. Limitation of Liability

To the maximum extent permitted by law, OakVerdant Woodworks shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

Our total liability for any claims related to the Service shall not exceed the amount you paid us to use the Service.

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes through the Service. Your continued use after changes constitutes acceptance.

10. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be resolved in the courts of Pune, Maharashtra.

11. Contact Us

For questions about these Terms, please contact us:

Email: legal@oakverdant.com
Phone: +91 98765 43210
Address: 42 Woodcraft Lane, Artisan District, Pune, Maharashtra 411001